VidiScoopSupport
Something not working, a scan returning nothing, a provider key that will not save. Include your account email, the channel name and roughly when it happened.
Usually answered within one business day.
Home Contact
Talk to a person, not a ticket queue
Email is the fastest way to reach us, and it reaches the people who build the product. Pick the right address below and you will get a useful answer sooner.
Sales and plans
Questions about limits, annual billing, or running more channels than the Studio plan holds. Tell us how many channels and which niches and we can be specific.
Usually answered same day.
Feature requests
The most useful requests describe the workflow rather than the feature: what you were trying to do, what you did instead, and how often it comes up.
Read every week; we reply when it ships or when we decide not to.
Press and partnerships
Media enquiries, integrations, or working together on something. A sentence about what you have in mind is enough to start.
Usually answered within two business days.
Before you write
Three places that answer faster than we do
Reporting a bug well
The fastest bug reports contain four things, and with them most issues are reproduced on the first attempt:
- The account email and the channel name involved.
- What you expected to happen and what happened instead.
- The exact wording of any warning or error shown on screen.
- Roughly when it happened, including your timezone.
If a scan returned nothing, include the channel’s niche sentence and keywords too. Nine times in ten the cause is a niche phrased so narrowly that the underlying search returns no articles for the last 24 hours — and that is a two-minute fix.